FAQs

We use ethically sourced premium soy wax. Our natural soy wax is quality tested and certified to ensure it meets the highest standards specifically formulated for candles. It is biodegradable, free from pesticides and herbicides, kosher certified, and also free from any genetically modified material.

Newbury and Co's natural soy wax candles are made with premium vegetable soya beans, which are non-toxic and far better for the environment. Soy wax burns clean, with 95% less soot than paraffin candles and is less toxic than paraffin wax based candles. Our wax is formulated to have less jar adhesion to ensure easy clean-up of any leftover wax and jar reusability.

We use lead-free, flat-braided, pure cotton wicks in all Newbury and Co. candles.

When lighting your soy candle for the first time, allow the wax to melt all the way to the sides of the jar. This will ensure a consistent burn and will avoid any tunnelling of the wax. It is also important to always trim your wick to 1/4 inch before relighting each time. You can use a wick trimmer, nail clipper or you can simply pinch off any black, used wick, and light the fresh wick underneath. If the wick is too long, the flame may have difficulty staying lit. The recommended maximum burn time of a large Newbury and Co. candle is 3 hours. For added safety, ensure the flame is extinguished as the wick nears the base of the jar or as the wax is close to being completely melted.

Never leave a burning candle unattended. Don’t place a burning candle near clothing, books, curtains or anything flammable. Keep candles out of the reach of children and pets. Place your Newbury and Co. candle on a stable and heat-resistant surface. Place burning candles at least 3 inches apart from one another. Please refer to our safety sticker on the bottom of each candle. To get the most out of our candles, please read the instructions carefully.

Always remember to store your Newbury and Co' candle in a cool, dry place, out of direct sunlight. Use our complimentary seeded dust cover to keep your candle surface clean, and free of any dust and debris after each use.

Allow the wax to completely harden and then remove any larger pieces of wax. Being 100% natural and biodegradable, our wax is water-soluble and therefore very easily cleaned with hot soapy water.

Absolutely! We encourage you to recycle. Once you have finished burning your Newbury and Co. candle, the jar that is left behind can be reused. After the wax is completely removed (simply with warm soapy water), these jars are a unique way to store everyday items including make-up brushes, cotton wool, or as a vase for flowers, etc. We also provide a seeded dust cover with each purchase, if you'd like to convert your jar to a desk planter.

During temperature changes, soy wax will sometimes release excess oil. This often happens after shipping across the country and is known as ‘sweating’. This will not affect the candle, nor usually reappear after the initial burn. To remove the oil, use a paper towel to gently wipe it clean. Newbury and Co. candles are all hand poured and not mass produced. Although every effort is made to ensure consistency, each candle is unique. When using natural wax, sometimes you may notice wax-related imperfections during or after the burn. This is not a fault of the candle – simply a characteristic of natural wax. This does not affect the candle in any way. It’s how you know it’s a natural wax.

We do not add UV inhibitors to our candles or any other unnecessary chemicals. As such, if left exposed to direct or indirect light, your candle may darken or change color. Fragrances with a high vanillin content and many citrus scents can cause the wax to develop a yellow tint within 24 hours. Fragrances with small amounts of vanillin and floral scents can cause a gradual yellowing over time. We suggest storing your candle in a cool dark place to keep it white. If your candle does darken, don't be alarmed - it does not affect the burn or quality at all.

Yes, absolutely! We wanted a creative way for our customers to be able re-cycle and re-use our luxury range of matte black and gold jars. Every one of these candles comes with a layer of protective seeded herb paper with Holy Basil/ Indian Tulsi.

We certainly can! For all international orders, please get in touch so that we can quote you delivery charges.

We aim to ship all products within 2 working days of receiving an order and recommend allowing 5 working days for final delivery. All packages are sent via express courier and you will receive an email with tracking so that you can follow the journey of your parcel.

We use 3 ingredients - certified soy wax, pure cotton wicks free of lead, and premium quality fragrance oil blends (naturally extracted). Nothing else. No chemicals, no additives, nothing you can't pronounce. That is very important to us.

Candles are great but they are not without their complications. A flame that burns too high is also a flame that burns too hot. An exaggerated flame has three main drawbacks: aesthetically, it doesn’t look great; you may be burning through your candle faster and losing some precious burn time, and it is a fire hazard —if the glass isn’t thick enough, too much heat could shatter your candle’s container. A flame that is out of control, flashing, or smoking should be extinguished immediately. If you find that your candle flames are burning too high the most common cause is that the wick is too long and needs to be trimmed. A best practice is to trim the wick to 1/4 of an inch before each burn, ensuring the amount of “fuel” provided to your flame stays within your control. To trim your wick, you can use a wick trimmer, though we find nail clippers do the job just as well.

Smoke is created when the flame of the candle is unable to properly burn all the fuel (in the form of vaporized wax) efficiently due to a lack of oxygen. The result of this incomplete combustion is sooty carbon, as opposed to typical water and carbon dioxide. Have you placed your candle in a draft? Assuming your wick is trimmed to the proper height to avoid an overly large flame, a draft can cause your candle to create smoke while it burns due to fluctuating air currents. Any bursts of air that cause your candle flame to dance around also cause your wick to use fuel at an inconsistent pace. Because the wick is drawing oil from the candle wax, a buildup of oils can occur within the wick when the flame fails to burn as much oil as it’s taking in. When the flame corrects itself, there is too much fuel to burn completely, resulting in the smoke and soot you see. A simple fix is to move your candle away from any fans, open windows or doors, air conditioners, and vents. This will ensure a smooth burn and limit smoking.